Hire Controller

Thetford, Norfolk - Permanent - 7.30am - 5pm


  • Competitive

Key Responsibilities

  • Responsible for all plant hire requests coming into R G Carter Plant, managing system requisitions, calls and emails direct from site requesting plant.
  • Liaising with workshops and transport to ensure equipment is available and can be transported, from internal fleet in the first instance, maximizing on utilisation of all internal plant where possible.
  • Where internal plant is not available and the requirement is short term, source from R G Carter Plant’s preferred supply chain, ensuring that the companies minimum standards for plant are achieved.
  • Where plant is not available from R G Carter’s approved suppliers, ensure three quotations are sourced and recorded to demonstrate best cost.
  • Raise and issue Coins OA purchase orders complete with Terms and Conditions and send to both supplier and site for confirmation of the hire being placed.
  • Ensure suppliers are aware of our policy No Purchase Order (PO), No Pay
  • Liaise with Hire Desk Manager on any long-term plant requirements where the option to purchase is more cost effective.
  • Process all on hires, off hires and exchanges through Coins OA in a timely manner to ensure costs and accruals are applied and managed.
  • Liaise with site, workshops and supply chain to coordinate any breakdowns of plant both internal and external.
  • Operate and maintain day books recording all communications coming into the hire desk.
  • Weekly live hire reports to be produced from coins and issued out to site showing all internal and external hire charges, sites to respond back to the hire desk on any changes or amendments to be made and implemented prior to the following weeks reports being issued.
  • Liaise with other team members, including exceptions team, workshops, transport, suppliers and other interested parties by responding to queries and supporting in finance related activity in order to ensure the smooth running of the department, and to comply with company policies and standards as well as any relevant legislation.

Key Skills & Knowledge

  • Proficient in the use of Microsoft Office, Word, and Excel.
  • Previous use of Coins would be beneficial.


  • Experience of working within the plant hire industry or construction industry would be beneficial however is not essential.
  • Prior experience in a role where you can demonstrate exceptional customer service skills along with working to source requirements quickly and cost effectively are pivotal to this role.
  • Excellent communication skills both verbal and written.
  • Able to work as part of a team to ensure team objective and targets are met including identifying potential areas of performance improvement.
  • Have previously used computer systems to enter and retrieve data, maintain records and produce reports.
  • Must be able to accurately record information and data.
  • Ability to work under pressure and at the same time maintain standards and perform to expected standards.
  • Must be able to professionally manage stakeholders and ‘push back’ using appropriate reasoning thereby ensuring company and statutory requirements are met.


To apply for this role, please click the ‘Apply Now’ button below, fill in the form that appears and attach your CV for review. Thank you for your application.



    Why join us?

    For a century, we have provided thousands of individuals with rewarding and fulfilling careers. To ‘build for the future’, we need to recruit and employ talented people who share our values.

    Our Values

    At R G Carter, our six key values reflect what we stand for and deliver as a business, and define our unique culture. To view our Values in full click here.


    Awards & Accreditations

    Offering experience and specialist knowledge in Construction, Engineering and Manufacturing, we deliver award winning, innovative projects, for both public and private clients and across a wide range of sectors.

    What we offer

    A career path

    We offer a variety of career paths that will challenge and inspire you to fulfil your ambition. If you are just starting your career, developing your skills or you are experienced in your trade or profession, we can offer you the next step.

    Here are some examples of our team, who have built their career at R G Carter:

    Development opportunities

    We are committed to ensuring all our colleagues, at every level, have opportunities to develop their skills, knowledge and abilities. By doing this we can ensure that you are equipped with the tools to capitalise on the many and varied opportunities which can maximise your potential within the Group and ‘build your future’.

    This is a selection of recognised training and development bodies, that we currently work with:

    Great benefits

    We offer a competitive benefits package to reward and incentivise you to perform to your best and foster a sense of belonging and wellbeing.

    Benefits include:     

    Location Job Title  
    Eastern Region Quantity Surveying Opportunities
    Thetford, Norfolk Hire Controller


    Website www.rgcarter-construction.co.uk

    Linkedin www.linkedin.com/company/rgcarter


    “We are committed to equality of opportunity for all colleagues and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”

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